Comparison site satisfaction survey

Many people use comparison sites to find the best deals, as they take the hassle out of shopping around, making the process much quicker and easier.

Research from Which? Money recently found that some consumers are disappointed with the standard of customer service they receive from these sites. They found that on average customers were 50% or less satisfied when it came to customer service.

However, in response to the survey moneysupermarket.com challenged the credibility of the research saying:

Our own customer satisfaction survey, which runs monthly, shows 83% of our customers are extremely satisfied or satisfied (sample size 20,488 since March 2009). What’s more we are making steady and continual improvements to our satisfaction score.

At the end of the day comparison sites save people a lot of time, and as comparison sites continue to improve and grow, they are becoming a more popular way of shopping around. If in doubt, in some cases it may be good to check the price directly before you buy.

So keep this in mind the next time your shopping for the best car insurance deals.

Add comment November 19th, 2009

Swiftcover collects Your Money and Moneywise Awards

Swiftcover are proud to be named as the UK’s ‘Best Online Motor Insurance Provider’ by the readers of Your Money magazine. The car insurance provider were shortlisted for the prestigious award based on price and service with the final decision made by a panel of mystery shoppers from Your Money magazine.

And it’s not just Your Money magazine who have recognised swiftcover.com as one of the UK’s leading car insurance companies. Personal finance website Moneywise awarded swiftcover.com the title of ‘Most Trusted Motor Insurance Provider’. This was after the online car insurance company won a poll from over 10 000 readers who rated financial services providers on a number of factors including whether they would recommend Swiftcover to other people.

Tina Shortle, marketing director at swiftcover.com, said, “We are delighted to have won these two important awards because they are honours voted for by our customers. It shows that not only does swiftcover.com provide the UK’s cheapest motor insurance, we also give drivers an excellent level of service and the trust and confidence they demand from a motor insurer.”

Swiftcover has had a fantastic year so far as these accolades are not the first proudly placed under their belts in 2009.

Add comment August 13th, 2009

Swift Awards - businesses that offer great service

Do you know a company that excels in their customer service? If you do then you could nominate them for a Swift Award.

Online car insurance company swiftcover.com have set up the Swift Awards that recongnises British Businesses that deliver quick, reliable and good value services to consumers. The nominated businesses are assessed by an independent panel of judges who decide which businesses deliver a ‘hassle-free’ service.

So if you know of a company log on to the Swift Awards nomination page and fill in the details. Or simply visit the website to see which businesses in your area are winners and where you are guaranteed good service.

Add comment August 12th, 2008