http://www.swiftlydoesit.com/close-down-call-centres/ Just another WordPress weblog Fri, 18 May 2012 21:01:45 +0000 http://wordpress.org/?v=2.2.3 http://www.swiftlydoesit.com/close-down-call-centres/#comment-8 Emma Farrell Thu, 01 Nov 2007 14:43:12 +0000 http://www.swiftlydoesit.com/close-down-call-centres/#comment-8 The problem is that when talking to call centres based elsewhere I feel that if my query is anyway slightly complicated they do not have the power/decision making ability to actually do anything. In the Uk the managers seem to have the power to waive fees/change things/offer compensation for poor service. I find call centres frustrating but I accept that they are a fact of life in most areas of business. What are the ther options. I've used email services on some sites and you end up with the answer to a completely unrelated question (Orange) However there is a new thing that I feel a bit better using and thats the instant message boxes that are now popping up on sites like BT and Sky. The problem is that when talking to call centres based elsewhere I feel that if my query is anyway slightly complicated they do not have the power/decision making ability to actually do anything. In the Uk the managers seem to have the power to waive fees/change things/offer compensation for poor service.
I find call centres frustrating but I accept that they are a fact of life in most areas of business. What are the ther options. I’ve used email services on some sites and you end up with the answer to a completely unrelated question (Orange)
However there is a new thing that I feel a bit better using and thats the instant message boxes that are now popping up on sites like BT and Sky.

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